Monday, April 20, 2009

Airline Travel is Getting Worse

Although I did not think it was possible, airline travel is getting worse. Today when we went to check in, the line was a mile long as all the flights from the previous day had been cancelled on Continental Airlines to Houston, their main hub. The gate agents were working hard to rebook people, but it means people like us who are good to go on flights that day, had to wait a long time to get checked in, or in our case, to get bag tags. Once we finally got on the plane, it left an hour and a half late. Again a hold over from the weather hazards, so all the flight attendants got to say, "its not our fault, it's the weather." Nice. Then just when you think you are in the final stretch, we had to wait an hour and a half more for a gate to open once we were on the ground. Of course, all the people around me were stressing about missing their connecting flights and no one was giving them information. The pilot even had a hard time getting info on when the gate would open up. I started looking up connecting flight info on my iPhone and letting all the folks around me know if their flight was gone or if they could still make it. It seems crazy to me that I had more information than the flight attendants, the pilot and the people at the gate who were standing there with outdated print outs. Seems like the airlines should all make a big investment in PDAs.

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